We are committed to protecting the privacy of our users. This Privacy Policy outlines how Tekpro ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use Tittu WAP, our WhatsApp automation platform ("the Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy.
This Privacy Policy also applies to merchants who use our Platform via the Shopify App Store. Our Platform complies with Shopify's API Terms of Service and adheres to all applicable data protection requirements set forth by Shopify.
Information We Collect
- Personal Information: When you sign up for an account or use our Platform, we may collect certain personal information, including but not limited to your name, email address, contact information, and payment details.
- WhatsApp Account Information: In order to provide our automation services, we require access to your WhatsApp account. This includes collecting your WhatsApp phone number, messages, media files, contacts, and other associated data as required to perform the automation tasks.
- Usage Information: We collect information about how you use the Platform, such as your IP address, device information, browser type, and operating system. This information helps us analyze trends, administer the Platform, and improve our services.
- Shopify Store Information: For merchants using our Platform through Shopify, we access store information, order events, and customer phone numbers as necessary to trigger and send automated messages configured by you. This data is accessed only to execute the messaging automation you have set up.
Use of Information
- Provision of Services: We use the information we collect to provide, maintain, and improve the functionality of the Platform. This includes automating WhatsApp messages, managing contacts, analyzing usage patterns, and enhancing the user experience.
- Communication: We may use your contact information to send you important updates, newsletters, marketing materials, or respond to your inquiries. You can opt out of receiving these communications at any time by following the instructions provided in the email or contacting us directly.
- Aggregated Data: We may use non-personally identifiable information for statistical, analytical, and research purposes to enhance our services and improve the user experience.
- Shopify Data Usage: Data accessed from Shopify is used solely for executing triggers and sending automated messages as configured by you. We do not sell this data to third parties or use it for advertising purposes.
Disclosure of Information
- Service Providers: We may engage third-party service providers to assist us in operating the Platform and delivering our services. These service providers will have access to your personal information only to the extent necessary to perform their functions and are bound by contractual obligations to maintain the confidentiality of the information.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.
Shopify Data Usage
For merchants using our Platform through Shopify, we access Shopify data only as required for app functionality. Data usage is strictly limited to purposes you have explicitly authorized when configuring automated messaging workflows. We process this data in accordance with Shopify's data protection requirements and do not use it for any purpose beyond executing your configured automations.
Data Security
We take reasonable measures to protect the security of your personal information and ensure it is not accessed, disclosed, altered, or destroyed without authorization. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request the deletion of your personal information, please contact us using the information provided below. Upon uninstallation of our Shopify app, store-related data will be deleted within a reasonable period unless we are legally required to retain it.
Children's Privacy
The Platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please email us at connect@tekprocloud.com or call us at +91 9986 959 505.
By using our Platform, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.